What you need to know about applying for an ETA online

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This form should only be used for enquiries related to ETAs for travel to Australia. It should not be used for making general enquiries on visas for Australia, working in Australia, migration to Australia or tourism.

Many common questions are covered by the Frequently Asked Questions (FAQs). Please read the on-line help and refer to www.homeaffairs.gov.au for answers to your questions before contacting us.

Messages will be answered only during normal business hours in Australia. We cannot guarantee a quick response outside these hours.

Please select what your enquiry relates to: Has the ETA application that I lodged through this website (www.eta.homeaffairs.gov.au) been approved?
I made a mistake in my ETA application
Do I still hold a valid ETA?
A technical issue I experienced when applying for an ETA on this website (www.eta.homeaffairs.gov.au)
A question about the ETA service fee or a request for refund of a duplicate payment

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